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Frequently asked questions
Our scooters offer a maximum range of around 40km on flat ground. This figure is reduced according to the type of terrain you ride on and the gradient.
Our scooters are designed to adapt to all types of terrain. However, to preserve the life of your product, we do not recommend riding in extreme conditions (in mud in the rain, for example).
Avoid water/mud puddles, and make sure that the water level does not exceed the height of the shoe, to preserve the life of the electronic components.
The adjustment of speed levels will depend on the type of display you have:
In both cases, our scooters are sold bridled to comply with French traffic regulations.
Yes, Trotrx® scooters can be used in the rain. However, be careful not to let moisture penetrate the electronic components (motor, battery, connectors, etc.).
No. It is strictly forbidden to electronically or mechanically unbridle your scooter.
As stipulated in our Warranty Conditions, Trotrx® cannot be held responsible in the event of electronic and/or mechanical failure of your scooter as a result of unbridling. The warranty conditions of our products are null and void in the event of proven unbridling.
If your scooter cuts out while riding, there may be several causes:
Before any intervention:
If your scooter still won’t start, please contact our after-sales service.
Before each outing, check that :
In France, the use of Engins de Déplacement Personnel Motorisés (EDPM) is strictly regulated by the Highway Code. Article R.311-1 of the Highway Code defines MPMDs and specifies that they must respect certain dimensions to be authorized for use on public roads. More specifically, article R.315-1 imposes a maximum length of 1m65 for SMDs. Given that Trotrx scooters measure between 1m85 and 1m94, they do not meet this requirement and cannot therefore be used on public roads in France.
European regulations may differ. Some Member States allow MPVs to circulate on public roads with a maximum length of 2 meters, in compliance with their national legislation and European directives on light vehicles.
We advise users to refer to the legislation in force in their country or region before using a scooter on public roads. Article 1 of European Directive 2002/24/EC allows Member States to adapt their traffic rules for certain vehicles, including EDPMs.
In France, the use of Trotrx scooters is therefore restricted to private areas or specially adapted terrain. It is the responsibility of each user to comply with applicable local rules and avoid any infringement of the Highway Code.
The legal age for riding our scooter is 14.
We offer several payment methods:
Thanks to our financial partner Alma, you can pay for your scooter in instalments, up to 4x in one go.
When validating your order, choose the “Alma” payment method. You will then be redirected to the payment page of our financial partner, and will receive a reply to your request for payment in instalments within 48 hours.
You can track the status of your order in your “My Account” area.
Regarding delivery, you will receive an e-mail and a text message from our carriers once we have handed over your parcel, indicating the location of your parcel and the expected delivery date.
For delivery in France, please allow 5 working days to receive your scooter and/or components.
This time may be longer depending on international carriers for delivery abroad and/or stock availability.
Yes, we deliver our scooters and products all over Europe.
It is not possible to change your delivery address once the order has been placed.
However, you can send an e-mail to sales(@)trotrx.com to indicate a change of address or via our contact form. Our teams will take care of manually changing the address on the delivery note.
In accordance with article L.217-4 et seq. of the French Consumer Code, as well as articles 1641 et seq. of the French Civil Code, you benefit from legal warranties of conformity and against hidden defects. If you have received a damaged or defective product, please follow these steps:
Check the condition of the goods on delivery:
It is imperative to inspect the package in the presence of the carrier before signing the delivery note. In the event of visible damage, immediately make precise and detailed reservations on the delivery note (e.g.: “open package” or “damaged product”). Failure to do so may result in the buyer being held responsible for the damage, in accordance with article L.133-3 of the French Commercial Code.
Contact our customer service department as soon as possible, ideally within 48 hours of delivery, and provide us with :
Return the product in its original packaging to our workshop at:
64 allée des Entrepreneurs, 84210 Venasque (France).
The cost of returning a product recognized as defective or damaged will be borne by our company, as provided for in article L.221-23 of the French Consumer Code.
We remain at your disposal for any further assistance or questions concerning your order.
You can cancel your order as long as it has not yet been dispatched. To do so, please contact us quickly via our contact form. Once the order has been processed and shipped, cancellation will no longer be possible, but you will be able to exercise your right of withdrawal, subject to the conditions below.
In accordance with article L.221-18 of the French Consumer Code, the right of withdrawal applies only to orders placed remotely (online sales). You have 14 calendar days from receipt of your order to exercise this right, without having to justify your decision or incur penalties.
To do this:
Please note that certain personalized or custom-made products are not eligible for the right of withdrawal, in accordance with article L.221-28 of the French Consumer Code.
For purchases made in-store or on site (face-to-face sales), the right of withdrawal provided for distance selling does not apply, unless specifically provided for in our General Terms and Conditions of Sale or by contractual agreement.
If you have any questions or require assistance, our customer service team will be happy to help you.
Your invoice will be automatically sent to you by e-mail when you collect your parcel from our workshop.
You can also download your invoice directly from your personal space.
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