{"id":15962,"date":"2024-10-10T08:28:07","date_gmt":"2024-10-10T08:28:07","guid":{"rendered":"https:\/\/trotrx.com\/devolucoes-e-garantias\/"},"modified":"2025-05-07T07:47:00","modified_gmt":"2025-05-07T07:47:00","slug":"devolucoes-e-garantias","status":"publish","type":"page","link":"https:\/\/trotrx.com\/pt-pt\/devolucoes-e-garantias\/","title":{"rendered":"Devolu\u00e7\u00f5es e garantias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15962\" class=\"elementor elementor-15962 elementor-1031\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-ed8d3e2 e-con-full e-flex e-con e-parent\" data-id=\"ed8d3e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-29b8e6b e-flex e-con-boxed e-con e-child\" data-id=\"29b8e6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-72a4676 e-con-full e-flex e-con e-child\" data-id=\"72a4676\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-4185ec3 e-con-full e-flex e-con e-child\" data-id=\"4185ec3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-421744e e-con-full e-flex e-con e-child\" data-id=\"421744e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-3b2d947 e-con-full e-flex e-con e-child\" data-id=\"3b2d947\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-893e75e elementor-widget elementor-widget-heading\" data-id=\"893e75e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Devolu\u00e7\u00f5es e garantias<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25bbc2 elementor-widget elementor-widget-spacer\" data-id=\"a25bbc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254aa01 elementor-widget elementor-widget-heading\" data-id=\"254aa01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Garantia legal: 2 anos<br>\nGarantia comercial: 5 anos de enquadramento<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-5feb565 e-flex 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class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__da2414a\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__da2414a\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__da2414a\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-6a87c4c e-con-full e-flex e-con e-child\" data-id=\"6a87c4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-e0cae8a e-con-full e-flex e-con e-child\" data-id=\"e0cae8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d99ac0 elementor-widget elementor-widget-heading\" data-id=\"8d99ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Devolve<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f557ab3 elementor-widget elementor-widget-heading\" data-id=\"f557ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problemas de qualidade\/conformidade<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0fd0b1 elementor-widget elementor-widget-text-editor\" data-id=\"f0fd0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em caso de entrega de um produto que n\u00e3o corresponda \u00e0 encomenda (defeituoso ou n\u00e3o conforme), o comprador deve apresentar uma reclama\u00e7\u00e3o no prazo de 14 dias a contar da assinatura da nota de entrega.<\/p><p> <\/p><p>ATEN\u00c7\u00c3O: \u00c9 da responsabilidade do comprador verificar o conte\u00fado da encomenda ANTES de assinar a rece\u00e7\u00e3o da encomenda pela transportadora. Se assim n\u00e3o for, n\u00e3o ser\u00e1 aceite qualquer reclama\u00e7\u00e3o, ver artigo 17 &#8211; Modo de rece\u00e7\u00e3o. <\/p><p>As queixas devem ser enviadas \u00e0 SAS CT Concept por carta registada com aviso de rece\u00e7\u00e3o, para o endere\u00e7o indicado no ponto 2 das presentes CGV, e devem incluir:<\/p><ul><li>Os dados de contacto do comprador.<\/li><li>Refer\u00eancias do produto.<\/li><li>O fundamento do pedido.<\/li><\/ul><p> <\/p><p>A devolu\u00e7\u00e3o do(s) produto(s) deve ser efectuada no prazo de sete dias \u00fateis a contar da atribui\u00e7\u00e3o de um n\u00famero de devolu\u00e7\u00e3o pelo servi\u00e7o de apoio ao cliente da SAS CT CONCEPT. Caso contr\u00e1rio, a SAS CT CONCEPT n\u00e3o proceder\u00e1 \u00e0 troca ou ao reembolso do(s) produto(s) encomendado(s). <\/p><p>Qualquer produto a ser trocado ou reembolsado deve ser devolvido \u00e0 SAS CT CONCEPT no seu estado e embalagem originais e incluir o produto completo e os seus acess\u00f3rios. Os custos de envio, bem como todos os riscos relacionados com a devolu\u00e7\u00e3o do produto, s\u00e3o por conta do comprador. <\/p><p>Na aus\u00eancia de cumprimento do procedimento acima indicado e dos prazos indicados, o comprador n\u00e3o poder\u00e1 apresentar qualquer reclama\u00e7\u00e3o por n\u00e3o conformidade ou defeito aparente dos produtos entregues, sendo estes considerados conformes e isentos de qualquer defeito aparente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4003588 elementor-widget elementor-widget-spacer\" data-id=\"4003588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5faa57d elementor-widget elementor-widget-heading\" data-id=\"5faa57d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Direito de retrata\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5c09a elementor-widget elementor-widget-text-editor\" data-id=\"cf5c09a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em conformidade com o artigo L 121-16 do C\u00f3digo do Consumo, o comprador disp\u00f5e de um prazo de 14 dias \u00fateis, a contar da data de rece\u00e7\u00e3o, para devolver os produtos encomendados pela Internet, a expensas suas, a fim de obter um reembolso. Os produtos devem ser devolvidos \u00e0 SAS CT CONCEPT em perfeitas condi\u00e7\u00f5es de revenda, no seu estado original (embalagem, acess\u00f3rios, instru\u00e7\u00f5es, etc.), devidamente selados e acompanhados da fatura correspondente \u00e0 compra. <\/p><p>Do mesmo modo, se o produto incluir um certificado de garantia ou qualquer outro documento a preencher, este n\u00e3o tem de ser preenchido para que o comprador possa exercer o seu direito de retrata\u00e7\u00e3o.<\/p><p>Os produtos incompletos, danificados ou cuja embalagem original tenha sido danificada n\u00e3o ser\u00e3o reembolsados ou trocados. O exerc\u00edcio do direito de retrata\u00e7\u00e3o d\u00e1 lugar \u00e0 escolha do comprador: <br> <\/p><ul><li>Reembolso em numer\u00e1rio, atrav\u00e9s de um novo cr\u00e9dito no cart\u00e3o banc\u00e1rio utilizado para efetuar a encomenda inicial ou, se tal n\u00e3o for poss\u00edvel, por carta-cheque.<\/li><li>Ou a atribui\u00e7\u00e3o de um vale de compras, nas condi\u00e7\u00f5es previstas no artigo 10.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c004ff elementor-widget elementor-widget-spacer\" data-id=\"6c004ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-776835a elementor-widget elementor-widget-heading\" data-id=\"776835a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Garantias<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f734d elementor-widget elementor-widget-heading\" data-id=\"74f734d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Condi\u00e7\u00f5es de garantia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10edae2 elementor-widget elementor-widget-text-editor\" data-id=\"10edae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As condi\u00e7\u00f5es gerais de venda, o per\u00edodo de garantia e o m\u00e9todo de entrega est\u00e3o dispon\u00edveis no s\u00edtio Web www.trotrx.com.<\/p><p><br>Considera-se que o comprador as consultou e aceitou ANTES DE ASSINAR A PROPOSTA DE VENDA.<\/p><p>No caso de as instru\u00e7\u00f5es n\u00e3o serem entregues com o produto, e a pedido do consumidor, a SAS CT CONCEPT enviar\u00e1 as instru\u00e7\u00f5es escritas em franc\u00eas ou uma liga\u00e7\u00e3o Internet que permita o acesso \u00e0s mesmas.<\/p><p>Qualquer devolu\u00e7\u00e3o de produto, ao abrigo da garantia acima referida, deve ser objeto de um acordo pr\u00e9vio da SAS CT CONCEPT. Para o efeito, o comprador entrar\u00e1 em contacto com o servi\u00e7o p\u00f3s-venda da SAS CT CONCEPT. <\/p><p>Se o produto for reconhecido como defeituoso, a SAS CT CONCEPT dar\u00e1 o seu acordo ao comprador.<br>N\u00e3o ser\u00e1 aceite qualquer devolu\u00e7\u00e3o sem autoriza\u00e7\u00e3o pr\u00e9via da SAS CT CONCEPT. O produto defeituoso deve ser devolvido na sua embalagem original com todo o produto e os seus acess\u00f3rios. <\/p><p>Qualquer produto incompleto, danificado e\/ou cuja embalagem original tenha sido danificada n\u00e3o ser\u00e1 aceite para devolu\u00e7\u00e3o ou troca ao abrigo da garantia. Todos os custos e riscos associados \u00e0 devolu\u00e7\u00e3o do produto ficam a cargo do comprador. O produto em garantia ser\u00e1, ao crit\u00e9rio do fabricante, trocado ou reparado.  <\/p><p>A SAS CT CONCEPT apenas garante o comprador, no que diz respeito a defeitos ocultos que possam afetar os produtos entregues, no \u00e2mbito da substitui\u00e7\u00e3o de produtos defeituosos ou de pe\u00e7as que os tornem impr\u00f3prios para utiliza\u00e7\u00e3o, sem poder ser considerada pelo comprador como respons\u00e1vel por quaisquer consequ\u00eancias prejudiciais que estes defeitos ocultos possam ter causado.<\/p><p>Em todo o caso, as garantias n\u00e3o cobrem :<\/p><ul><li>  Substitui\u00e7\u00e3o de consum\u00edveis.<\/li><li>Utiliza\u00e7\u00e3o anormal e\/ou incorrecta dos produtos. (Incluindo a modifica\u00e7\u00e3o do produto) <\/li><li>  Defeitos e suas consequ\u00eancias ligados \u00e0 interven\u00e7\u00e3o do comprador ou de um reparador n\u00e3o autorizado pela SAS CT CONCEPT.<\/li><li>  Defeitos e suas consequ\u00eancias decorrentes de uma utiliza\u00e7\u00e3o n\u00e3o conforme com a utiliza\u00e7\u00e3o a que o produto se destina (uso profissional, coletivo, etc.).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9d4cb elementor-widget elementor-widget-spacer\" data-id=\"3a9d4cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a3bfb elementor-widget elementor-widget-heading\" data-id=\"f6a3bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Garantias, servi\u00e7o p\u00f3s-venda e exclus\u00f5es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4170071 elementor-widget elementor-widget-text-editor\" data-id=\"4170071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As garantias legais de defeitos ocultos e de conformidade ou as garantias do fabricante ou comerciais aplicam-se exclusivamente ao primeiro comprador e n\u00e3o s\u00e3o transmiss\u00edveis.<br><br>A garantia legal cobre os defeitos ocultos. A garantia aplica-se se estiverem reunidas v\u00e1rias condi\u00e7\u00f5es: o defeito era oculto, existia \u00e0 data da compra e torna o produto inutiliz\u00e1vel. <br><br>Deves intervir no prazo de dois anos a contar da descoberta do defeito. Deves provar a exist\u00eancia do defeito. A garantia legal de conformidade \u00e9 uma garantia obrigat\u00f3ria e um direito do consumidor previsto na lei. O produto deve estar em conformidade com o uso a que se destina e com a descri\u00e7\u00e3o do vendedor. A garantia \u00e9 v\u00e1lida durante 2 anos a contar da data de entrega. Os contratos devem ser celebrados entre um consumidor e um vendedor profissional. A garantia n\u00e3o se aplica \u00e0s vendas entre 2 particulares ou 2 profissionais. (service-public.fr\/guarantee)       <br><br>As condi\u00e7\u00f5es de garantia legal acima referidas aplicam-se apenas \u00e0 Fran\u00e7a continental.<br><br>As trotinetes Trotrx s\u00e3o concebidas, montadas, preparadas e testadas com o maior cuidado antes da expedi\u00e7\u00e3o; se um artigo for entregue com defeito, repar\u00e1-lo-emos ou substitu\u00ed-lo-emos. Em caso de substitui\u00e7\u00e3o, os produtos devolvidos tornam-se propriedade da SAS CT CONCEPT. Para beneficiar desta garantia legal, \u00e9 imperativo conservar e apresentar o comprovativo de compra (fatura) com a(s) pe\u00e7a(s) defeituosa(s) em caso de reclama\u00e7\u00e3o da garantia, caso contr\u00e1rio a presente garantia n\u00e3o ser\u00e1 aplic\u00e1vel.  <br><br>A garantia legal \u00e9 limitada ao valor do produto. Os danos acidentais ou indirectos est\u00e3o explicitamente exclu\u00eddos da garantia legal. Os custos de m\u00e3o de obra e os danos imput\u00e1veis a trabalhos efectuados por terceiros que n\u00e3o sejam um servi\u00e7o p\u00f3s-venda aprovado pela SAS CT CONCEPT n\u00e3o est\u00e3o cobertos pela garantia legal.  <br><br>EXCLUS\u00d5ES: Esta garantia legal exclui os danos causados por uso indevido ou abusivo, por exemplo: v\u00e1rias pessoas na mesma scooter, puxar outra m\u00e1quina, neglig\u00eancia, acidentes, exposi\u00e7\u00e3o a temperaturas extremas, \u00e1gua, sobreaquecimento do motor, falta de manuten\u00e7\u00e3o regular ou irregular.<br><br>As garantias legais de conformidade ou de defeitos ocultos s\u00e3o diferentes da garantia comercial ou da garantia do fabricante. Estas garantias (comercial e\/ou do fabricante) podem ou n\u00e3o ser oferecidas aos clientes nas condi\u00e7\u00f5es fixadas pelo vendedor e\/ou pelo fabricante (service-public.fr). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd16f3 elementor-widget elementor-widget-spacer\" data-id=\"2dd16f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2409b09 elementor-widget elementor-widget-heading\" data-id=\"2409b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Garantia do fabricante<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f19fd elementor-widget elementor-widget-text-editor\" data-id=\"e2f19fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>&#8211; A nossa garantia do fabricante &#8211; CADRE TROTRX :<\/strong><\/p><p>Concebido e constru\u00eddo pela nossa empresa para ser dur\u00e1vel, o quadro Trotrx tem uma garantia de 5 anos para o primeiro comprador, a partir da data de entrega.<\/p><p><strong>&#8211; A nossa garantia comercial &#8211; SISTEMA EL\u00c9CTRICO :<\/strong><\/p><p>O per\u00edodo de garantia \u00e9 de dois anos para :  <\/p><p>&#8211; Bateria de i\u00f5es de l\u00edtio<br>Exclus\u00f5es: Utiliza\u00e7\u00e3o incorrecta ou condi\u00e7\u00f5es de armazenamento inferiores a baixas temperaturas, bateria descarregada e n\u00e3o utilizada durante mais de tr\u00eas meses, bateria com sinais de impacto ou oxida\u00e7\u00e3o, danos devidos ao desgaste, queda da bateria, modifica\u00e7\u00f5es n\u00e3o efectuadas por n\u00f3s.<\/p><p>A perda de autonomia \u00e9 coberta pela garantia se exceder 30% da capacidade m\u00ednima da bateria no 1\u00ba ano e 50% no 2\u00ba ano.<\/p><p>&#8211; Motor<br>Exclus\u00f5es: Enrolamentos queimados devido a sobreaquecimento, utiliza\u00e7\u00e3o inadequada, quebra do eixo da roda devido a aperto inadequado, acelera\u00e7\u00e3o mantida quando o motor for\u00e7a a uma velocidade inferior a 12km\/h&#8230;<\/p><p>&#8211; Controlador<br>Exclus\u00f5es: Quebra do circuito devido \u00e0 \u00e1gua. NB: O comando \u00e9 resistente aos salpicos de \u00e1gua, mas n\u00e3o \u00e0 imers\u00e3o; a trotinete caiu na \u00e1gua, foi exposta a uma chuva forte, a uma m\u00e1quina de limpeza a alta press\u00e3o, a um jato de \u00e1gua, etc. <\/p><p>&#8211; Ecr\u00e3<br>Exclus\u00f5es: Quebra do grampo de fixa\u00e7\u00e3o em caso de queda ou de aperto inadequado. Imers\u00e3o, queda da trotinete na \u00e1gua, exposi\u00e7\u00e3o a chuva forte, m\u00e1quina de limpeza a alta press\u00e3o, jato de \u00e1gua, etc. <\/p><p>N\u00e3o est\u00e3o cobertos pela garantia os seguintes acabamentos, pinturas, autocolantes e pe\u00e7as de desgaste: gatilhos do acelerador, cabos de liga\u00e7\u00e3o, pneus, punhos, c\u00e2maras de ar, cal\u00e7os de trav\u00e3o, neopreno, mochilas e outros acess\u00f3rios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-704a156 elementor-widget elementor-widget-spacer\" data-id=\"704a156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fb0c5 elementor-widget elementor-widget-heading\" data-id=\"a5fb0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Garantia de recondicionamento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8180a elementor-widget elementor-widget-text-editor\" data-id=\"1d8180a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>&#8211; A nossa garantia &#8211; TROTRX RECONDITIONED :<\/strong><\/p><p>As condi\u00e7\u00f5es de garantia do fabricante para uma trotinete recondicionada s\u00e3o id\u00eanticas \u00e0s acima referidas, ou seja, o quadro tem uma garantia de 5 anos para o primeiro comprador.<\/p><p>A garantia legal para uma scooter recondicionada \u00e9 de 2 anos.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbcb6a5 elementor-widget elementor-widget-spacer\" data-id=\"fbcb6a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Devolu\u00e7\u00f5es e garantias Garantia legal: 2 anos Garantia comercial: 5 anos de enquadramento Devolve Problemas de qualidade\/conformidade Em caso de entrega de um produto que n\u00e3o corresponda \u00e0 encomenda (defeituoso ou n\u00e3o conforme), o comprador deve apresentar uma reclama\u00e7\u00e3o no prazo de 14 dias a contar da assinatura da nota de entrega. ATEN\u00c7\u00c3O: \u00c9 da [&hellip;]<\/p>\n","protected":false},"author":1124,"featured_media":13589,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15962","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devolu\u00e7\u00f5es e garantias - TROTRX - Trottinettes &eacute;lectriques tout-terrain \u26a1\ufe0f\ud83d\udef4<\/title>\n<meta name=\"description\" content=\"Precisas de algumas garantias antes de come\u00e7ares? N\u00f3s tratamos de ti! 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