{"id":15691,"date":"2024-10-07T11:36:19","date_gmt":"2024-10-07T11:36:19","guid":{"rendered":"https:\/\/trotrx.com\/faq\/"},"modified":"2025-10-14T11:23:03","modified_gmt":"2025-10-14T11:23:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/trotrx.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15691\" class=\"elementor elementor-15691 elementor-323\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-87c4b30 e-con-full e-flex e-con e-parent\" data-id=\"87c4b30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-ef32b7d e-flex e-con-boxed e-con e-child\" data-id=\"ef32b7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-bcc545a e-con-full e-flex e-con e-child\" data-id=\"bcc545a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-528b040 e-con-full e-flex e-con e-child\" data-id=\"528b040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb905b3 elementor-widget elementor-widget-heading\" data-id=\"cb905b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Do you have a question about your scooter?<br>We've got the answer!  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-4a68d0b e-con-full e-flex e-con e-child\" data-id=\"4a68d0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-a2ac204 e-con-full e-flex e-con e-child\" data-id=\"a2ac204\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e8ca0 elementor-widget elementor-widget-heading\" data-id=\"e9e8ca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-a8cd06f e-flex e-con-boxed e-con e-parent\" data-id=\"a8cd06f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-502f855 e-con-full e-flex e-con e-child\" data-id=\"502f855\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cab1835 elementor-widget elementor-widget-spacer\" data-id=\"cab1835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4c78c elementor-widget elementor-widget-heading\" data-id=\"5d4c78c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use &amp; Operation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba06af2 elementor-widget elementor-widget-n-accordion\" data-id=\"ba06af2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1950\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1950\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the maximum range of my TrotRX all-terrain scooter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1950\" class=\"elementor-element elementor-element-be80459 e-con-full e-flex e-con e-child\" data-id=\"be80459\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1950\" class=\"elementor-element elementor-element-042e3b9 e-flex e-con-boxed e-con e-child\" data-id=\"042e3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f73335 elementor-widget elementor-widget-text-editor\" data-id=\"0f73335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our scooters offer a maximum range of around 40km on flat ground. This figure is reduced according to the type of terrain you ride on and the gradient. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1951\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1951\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I ride my scooter on all types of terrain (snow, mud, sand)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1951\" class=\"elementor-element elementor-element-2cb3fa8 e-con-full e-flex e-con e-child\" data-id=\"2cb3fa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e407a5 elementor-widget elementor-widget-text-editor\" data-id=\"8e407a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our scooters are designed to adapt to all types of terrain. However, to preserve the life of your product, we do not recommend riding in extreme conditions (in mud in the rain, for example).   <\/p><p>Avoid water\/mud puddles, and make sure that the water level does not exceed the height of the shoe, to preserve the life of the electronic components.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1952\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1952\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I adjust the speed of my scooter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1952\" class=\"elementor-element elementor-element-f13efcc e-con-full e-flex e-con e-child\" data-id=\"f13efcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaaff5a elementor-widget elementor-widget-text-editor\" data-id=\"eaaff5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The adjustment of speed levels will depend on the type of display you have:<\/p><ul><li>1st-generation plastic displays offer 3 speed modes: Low, Medium, High. The highest mode corresponds to the scooter&#8217;s maximum limited speed, i.e. 25km\/h. <\/li><li>The 2nd generation LCD5 displays allow you to set the maximum speed directly on the speedometer.<\/li><\/ul><p> <\/p><p>In both cases, our scooters are sold bridled to comply with French traffic regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1953\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1953\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What's the difference between a reduced motor and a direct drive motor? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1953\" class=\"elementor-element elementor-element-0b34b60 e-flex e-con-boxed e-con e-child\" data-id=\"0b34b60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac96efa elementor-widget elementor-widget-text-editor\" data-id=\"ac96efa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"154\" data-end=\"194\">Reduced motor VS direct drive motor, what you need to know :<\/h3><p data-start=\"671\" data-end=\"843\">When it comes to electric motorization (bike, scooter, quad, etc.), two types of motor come to mind: the <strong data-start=\"762\" data-end=\"780\">reduced motor<\/strong> and the <strong data-start=\"787\" data-end=\"803\">direct drive<\/strong>.<br data-start=\"804\" data-end=\"807\">Here&#8217;s what really sets them apart.<\/p><table><thead><tr><th>\n  <strong>Features<\/strong>\n<\/th><th>\n  <strong>Downsized motor<\/strong>\n<\/th><th>\n  <strong>Direct Drive motor<\/strong>\n<\/th><\/tr><\/thead><tbody><tr><td>\n  <strong>Torque (starting force)<\/strong>\n<\/td><td>\u2705 High, thanks to gear ratio<\/td><td>\u274c Low, requires large controller<\/td><\/tr><tr><td>\n  <strong>Hill start \/ Off-road<\/strong>\n<\/td><td>\u2705 Ideal<\/td><td>\u274c Less suitable<\/td><\/tr><tr><td>\n  <strong>Battery consumption<\/strong>\n<\/td><td>\u2705 Optimized<\/td><td>\u274c Overconsumption due to controller<\/td><\/tr><tr><td>\n  <strong>Weight<\/strong>\n<\/td><td>\u2705 Lighter (up to 3 kg less)<\/td><td>\u274c Heavier<\/td><\/tr><tr><td>\n  <strong>Overall efficiency<\/strong>\n<\/td><td>\u2705 Better performance at equal power<\/td><td>\u274c Less efficient without oversizing<\/td><\/tr><tr><td>\n  <strong>Controller required<\/strong>\n<\/td><td>\u2705 Standard<\/td><td>\u274c More powerful (and more expensive)<\/td><\/tr><tr><td>\n  <strong>Autonomy<\/strong>\n<\/td><td>\u2705 Better<\/td><td>\u274c Reduced<\/td><\/tr><\/tbody><\/table><h3 data-start=\"154\" data-end=\"194\">\ud83d\udede Reduced engine, an ideal choice?<\/h3><p data-start=\"196\" data-end=\"445\"><strong>Intelligent gearing:<\/strong> for each wheel revolution, the engine turns 1.5 times \u2192 more torque, more responsiveness.<br data-start=\"321\" data-end=\"324\"><strong>More torque:<\/strong> Ideal for climbs, demanding terrain and frequent starts.<br data-start=\"399\" data-end=\"402\"><strong>More performance:<\/strong> Less heavy, more economical, and more durable.<\/p><p data-start=\"447\" data-end=\"571\">\ud83d\udca1- The downsized engine makes efficient use of its power, focusing on real efficiency rather than raw power.<\/p><p data-start=\"906\" data-end=\"1071\">To achieve such compactness, efficiency and versatility, the reduced motor features a <span style=\"text-decoration: underline;\">mechanical gearbox<\/span>.<\/p><p data-start=\"906\" data-end=\"1071\">This system works in a similar way to a small gearbox: it adapts speed to increase power. This system gives the machine unrivalled torque when starting off, tackling hills or riding on difficult trails. <\/p><p data-start=\"1073\" data-end=\"1092\">The reduced motor is therefore lighter, more powerful and more economical: better torque, greater efficiency and very good performance with a conventional controller.<\/p><h3 data-start=\"1740\" data-end=\"1788\">\ud83d\udd0d Why is direct drive still common?<\/h3><p data-start=\"1394\" data-end=\"1578\">Mainly for marketing reasons. A controller with lots of watts sounds powerful. <\/p><p data-start=\"1394\" data-end=\"1578\">If it looks more powerful on paper, it&#8217;s mainly due to flattering figures: inflated wattage and oversized controller. What&#8217;s more, this energy is often poorly exploited by the controller, leading to overconsumption, overheating and reduced efficiency.<\/p><p data-start=\"1394\" data-end=\"1578\">In real-life conditions, this type of engine is not always efficient. Raw power consumes more fuel, heats up faster and brings no real gains in efficiency. <\/p><h3 data-start=\"1968\" data-end=\"2024\">\u2705 The downsized engine, a well-considered choice!<\/h3><p data-start=\"2025\" data-end=\"2348\">What makes the difference is not the power displayed, but the way it is transmitted to the wheel.<\/p><p data-start=\"2025\" data-end=\"2348\">Thanks to its gear ratio, the reduced motor makes better use of every watt: lighter, more economical and more efficient in the field.<\/p><p data-start=\"2025\" data-end=\"2348\">Whether you&#8217;re going uphill, off-road or on your daily commute, it offers the best balance between performance, range and reliability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1954\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1954\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I use my scooter in the rain? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1954\" class=\"elementor-element elementor-element-202a195 e-flex e-con-boxed e-con e-child\" data-id=\"202a195\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3c71a9 elementor-widget elementor-widget-text-editor\" data-id=\"b3c71a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, Trotrx\u00ae scooters can be used in the rain. However, be careful not to let moisture penetrate the electronic components (motor, battery, connectors, etc.). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1955\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1955\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to override the scooter to increase its speed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1955\" class=\"elementor-element elementor-element-d4a68f0 e-flex e-con-boxed e-con e-child\" data-id=\"d4a68f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f24790 elementor-widget elementor-widget-text-editor\" data-id=\"7f24790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No. It is strictly forbidden to electronically or mechanically unbridle your scooter. <\/p><p>As stipulated in our Warranty Conditions, Trotrx\u00ae cannot be held responsible in the event of electronic and\/or mechanical failure of your scooter as a result of unbridling. The warranty conditions of our products are null and void in the event of proven unbridling. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1956\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1956\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if my scooter cuts out while I'm driving? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1956\" class=\"elementor-element elementor-element-0fdbfa1 e-flex e-con-boxed e-con e-child\" data-id=\"0fdbfa1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bbdec2 elementor-widget elementor-widget-text-editor\" data-id=\"0bbdec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your scooter cuts out while riding, there may be several causes:<\/p><ul><li>If your scooter stops but the display is still on, your battery or motors\/controllers may be damaged.<\/li><li>If your scooter stops and the displays also go out, the battery is at fault.<\/li><\/ul><p> <\/p><p>Before any intervention:  <\/p><ul><li>Switch your scooter on and off.<\/li><li>Check the battery voltage on the display.<\/li><li>Check that all connections are correct.<\/li><li>Recharge your battery to full power.<\/li><\/ul><p> <\/p><p>If your scooter still won&#8217;t start, please contact our after-sales service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fccfc1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5fccfc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/trotrx.com\/en\/after-sales-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">After-sales service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1957\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1957\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should you check before each outing (brakes, tires, battery, etc.)? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1957\" class=\"elementor-element elementor-element-b97480e e-flex e-con-boxed e-con e-child\" data-id=\"b97480e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f334959 elementor-widget elementor-widget-text-editor\" data-id=\"f334959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before each outing, check that :<\/p><ul><li>Displays light up and work properly<\/li><li>Your battery is fully charged<\/li><li>The motors operate<\/li><li>The condition of your brake pads  <\/li><li>Hydraulic brakes activate correctly<\/li><li>Tires are correctly inflated (1.3 bar)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1958\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1958\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I drive on the road with my trotrx\u2122?   <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1958\" class=\"elementor-element elementor-element-d4fb2cb e-flex e-con-boxed e-con e-child\" data-id=\"d4fb2cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a0dadb elementor-widget elementor-widget-text-editor\" data-id=\"3a0dadb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In France, the use of Engins de D\u00e9placement Personnel Motoris\u00e9s (EDPM) is strictly regulated by the Highway Code. Article R.311-1 of the Highway Code defines MPMDs and specifies that they must respect certain dimensions to be authorized for use on public roads. More specifically, article R.315-1 imposes a maximum length of 1m65 for SMDs. Given that Trotrx scooters measure between 1m85 and 1m94, they do not meet this requirement and cannot therefore be used on public roads in France.   <\/p><p>European regulations may differ. Some Member States allow MPVs to circulate on public roads with a maximum length of 2 meters, in compliance with their national legislation and European directives on light vehicles. <\/p><p>We advise users to refer to the legislation in force in their country or region before using a scooter on public roads. Article 1 of European Directive 2002\/24\/EC allows Member States to adapt their traffic rules for certain vehicles, including EDPMs. <\/p><p>In France, the use of Trotrx scooters is therefore restricted to private areas or specially adapted terrain. It is the responsibility of each user to comply with applicable local rules and avoid any infringement of the Highway Code. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1959\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1959\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> At what age can you start practising? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1959\" class=\"elementor-element elementor-element-cb60a04 e-flex e-con-boxed e-con e-child\" data-id=\"cb60a04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-492dedd elementor-widget elementor-widget-text-editor\" data-id=\"492dedd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The legal age for riding our scooter is 14.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the maximum range of my TrotRX all-terrain scooter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our scooters offer a maximum range of around 40km on flat ground. This figure is reduced according to the type of terrain you ride on and the gradient.\"}},{\"@type\":\"Question\",\"name\":\"Can I ride my scooter on all types of terrain (snow, mud, sand)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our scooters are designed to adapt to all types of terrain. However, to preserve the life of your product, we do not recommend riding in extreme conditions (in mud in the rain, for example).   Avoid water\\\/mud puddles, and make sure that the water level does not exceed the height of the shoe, to preserve the life of the electronic components.\"}},{\"@type\":\"Question\",\"name\":\"How do I adjust the speed of my scooter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The adjustment of speed levels will depend on the type of display you have:1st-generation plastic displays offer 3 speed modes: Low, Medium, High. The highest mode corresponds to the scooter&#8217;s maximum limited speed, i.e. 25km\\\/h. The 2nd generation LCD5 displays allow you to set the maximum speed directly on the speedometer. In both cases, our scooters are sold bridled to comply with French traffic regulations.\"}},{\"@type\":\"Question\",\"name\":\"What's the difference between a reduced motor and a direct drive motor?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Reduced motor VS direct drive motor, what you need to know :When it comes to electric motorization (bike, scooter, quad, etc.), two types of motor come to mind: the reduced motor and the direct drive.Here&#8217;s what really sets them apart.\\n  Features\\n\\n  Downsized motor\\n\\n  Direct Drive motor\\n\\n  Torque (starting force)\\n\\u2705 High, thanks to gear ratio\\u274c Low, requires large controller\\n  Hill start \\\/ Off-road\\n\\u2705 Ideal\\u274c Less suitable\\n  Battery consumption\\n\\u2705 Optimized\\u274c Overconsumption due to controller\\n  Weight\\n\\u2705 Lighter (up to 3 kg less)\\u274c Heavier\\n  Overall efficiency\\n\\u2705 Better performance at equal power\\u274c Less efficient without oversizing\\n  Controller required\\n\\u2705 Standard\\u274c More powerful (and more expensive)\\n  Autonomy\\n\\u2705 Better\\u274c Reduced\\ud83d\\udede Reduced engine, an ideal choice?Intelligent gearing: for each wheel revolution, the engine turns 1.5 times \\u2192 more torque, more responsiveness.More torque: Ideal for climbs, demanding terrain and frequent starts.More performance: Less heavy, more economical, and more durable.\\ud83d\\udca1- The downsized engine makes efficient use of its power, focusing on real efficiency rather than raw power.To achieve such compactness, efficiency and versatility, the reduced motor features a mechanical gearbox.This system works in a similar way to a small gearbox: it adapts speed to increase power. This system gives the machine unrivalled torque when starting off, tackling hills or riding on difficult trails. The reduced motor is therefore lighter, more powerful and more economical: better torque, greater efficiency and very good performance with a conventional controller.\\ud83d\\udd0d Why is direct drive still common?Mainly for marketing reasons. A controller with lots of watts sounds powerful. If it looks more powerful on paper, it&#8217;s mainly due to flattering figures: inflated wattage and oversized controller. What&#8217;s more, this energy is often poorly exploited by the controller, leading to overconsumption, overheating and reduced efficiency.In real-life conditions, this type of engine is not always efficient. Raw power consumes more fuel, heats up faster and brings no real gains in efficiency. \\u2705 The downsized engine, a well-considered choice!What makes the difference is not the power displayed, but the way it is transmitted to the wheel.Thanks to its gear ratio, the reduced motor makes better use of every watt: lighter, more economical and more efficient in the field.Whether you&#8217;re going uphill, off-road or on your daily commute, it offers the best balance between performance, range and reliability.\"}},{\"@type\":\"Question\",\"name\":\"Can I use my scooter in the rain?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, Trotrx\\u00ae scooters can be used in the rain. However, be careful not to let moisture penetrate the electronic components (motor, battery, connectors, etc.).\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to override the scooter to increase its speed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. It is strictly forbidden to electronically or mechanically unbridle your scooter. As stipulated in our Warranty Conditions, Trotrx\\u00ae cannot be held responsible in the event of electronic and\\\/or mechanical failure of your scooter as a result of unbridling. The warranty conditions of our products are null and void in the event of proven unbridling.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if my scooter cuts out while I'm driving?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your scooter cuts out while riding, there may be several causes:If your scooter stops but the display is still on, your battery or motors\\\/controllers may be damaged.If your scooter stops and the displays also go out, the battery is at fault. Before any intervention:  Switch your scooter on and off.Check the battery voltage on the display.Check that all connections are correct.Recharge your battery to full power. If your scooter still won&#8217;t start, please contact our after-sales service.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tAfter-sales service\"}},{\"@type\":\"Question\",\"name\":\"What should you check before each outing (brakes, tires, battery, etc.)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Before each outing, check that :Displays light up and work properlyYour battery is fully chargedThe motors operateThe condition of your brake pads  Hydraulic brakes activate correctlyTires are correctly inflated (1.3 bar)\"}},{\"@type\":\"Question\",\"name\":\"Can I drive on the road with my trotrx\\u2122?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In France, the use of Engins de D\\u00e9placement Personnel Motoris\\u00e9s (EDPM) is strictly regulated by the Highway Code. Article R.311-1 of the Highway Code defines MPMDs and specifies that they must respect certain dimensions to be authorized for use on public roads. More specifically, article R.315-1 imposes a maximum length of 1m65 for SMDs. Given that Trotrx scooters measure between 1m85 and 1m94, they do not meet this requirement and cannot therefore be used on public roads in France.   European regulations may differ. Some Member States allow MPVs to circulate on public roads with a maximum length of 2 meters, in compliance with their national legislation and European directives on light vehicles. We advise users to refer to the legislation in force in their country or region before using a scooter on public roads. Article 1 of European Directive 2002\\\/24\\\/EC allows Member States to adapt their traffic rules for certain vehicles, including EDPMs. In France, the use of Trotrx scooters is therefore restricted to private areas or specially adapted terrain. It is the responsibility of each user to comply with applicable local rules and avoid any infringement of the Highway Code.\"}},{\"@type\":\"Question\",\"name\":\"At what age can you start practising?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The legal age for riding our scooter is 14.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81376d5 elementor-widget elementor-widget-spacer\" data-id=\"81376d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-cd6dec6 e-con-full e-flex e-con e-child\" data-id=\"cd6dec6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c36a75 elementor-widget elementor-widget-spacer\" data-id=\"4c36a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98f959d elementor-widget elementor-widget-heading\" data-id=\"98f959d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order \/ Delivery \/ Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2d1f0e elementor-widget elementor-widget-n-accordion\" data-id=\"f2d1f0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2540\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2540\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What methods of payment are accepted on the TrotRX website? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2540\" class=\"elementor-element elementor-element-449a511 e-con-full e-flex e-con e-child\" data-id=\"449a511\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e64de8 elementor-widget elementor-widget-text-editor\" data-id=\"4e64de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We offer several payment methods:  <\/p><ul><li>Blue card<\/li><li>Visa<\/li><li>Mastercard<\/li><li>Paypal<\/li><li>Alma (2x\/3x\/4x toll-free)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2541\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2541\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I pay for my scooter in instalments? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2541\" class=\"elementor-element elementor-element-2adff73 e-con-full e-flex e-con e-child\" data-id=\"2adff73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4833e33 elementor-widget elementor-widget-text-editor\" data-id=\"4833e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to our financial partner Alma, you can pay for your scooter in instalments, up to 4x in one go.   <\/p><p>When validating your order, choose the &#8220;Alma&#8221; payment method. You will then be redirected to the payment page of our financial partner, and will receive a reply to your request for payment in instalments within 48 hours.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2542\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2542\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I track the status of my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2542\" class=\"elementor-element elementor-element-cdec5f4 e-con-full e-flex e-con e-child\" data-id=\"cdec5f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31eff59 elementor-widget elementor-widget-text-editor\" data-id=\"31eff59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can track the status of your order in your &#8220;My Account&#8221; area.  <\/p><p>Regarding delivery, you will receive an e-mail and a text message from our carriers once we have handed over your parcel, indicating the location of your parcel and the expected delivery date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9175a29 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9175a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/trotrx.com\/compte\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">My account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2543\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2543\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the delivery time for my scooter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2543\" class=\"elementor-element elementor-element-bb4326b e-flex e-con-boxed e-con e-child\" data-id=\"bb4326b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-681708f elementor-widget elementor-widget-text-editor\" data-id=\"681708f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For delivery in France, please allow 5 working days to receive your scooter and\/or components.  <\/p><p>This time may be longer depending on international carriers for delivery abroad and\/or stock availability.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2544\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2544\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do you deliver all over Europe? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2544\" class=\"elementor-element elementor-element-14f074c e-flex e-con-boxed e-con e-child\" data-id=\"14f074c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58cceba elementor-widget elementor-widget-text-editor\" data-id=\"58cceba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, we deliver our scooters and products all over Europe.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2545\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2545\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change my delivery address after placing an order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2545\" class=\"elementor-element elementor-element-b89ba82 e-flex e-con-boxed e-con e-child\" data-id=\"b89ba82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd195a elementor-widget elementor-widget-text-editor\" data-id=\"ebd195a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is not possible to change your delivery address once the order has been placed.  <\/p><p>However, you can send an e-mail to sales(@)trotrx.com to indicate a change of address or via our contact form. Our teams will take care of manually changing the address on the delivery note.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6875dc5 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6875dc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/trotrx.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2546\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2546\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I have received a damaged or defective product? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2546\" class=\"elementor-element elementor-element-91fa987 e-flex e-con-boxed e-con e-child\" data-id=\"91fa987\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09a475f elementor-widget elementor-widget-text-editor\" data-id=\"09a475f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with article L.217-4 et seq. of the French Consumer Code, as well as articles 1641 et seq. of the French Civil Code, you benefit from legal warranties of conformity and against hidden defects. If you have received a damaged or defective product, please follow these steps: <\/p><ol><li><p><strong>Check the condition of the goods on delivery<\/strong>:<br>It is imperative to inspect the package in the presence of the carrier before signing the delivery note. In the event of visible damage, immediately make precise and detailed reservations on the delivery note (e.g.: &#8220;open package&#8221; or &#8220;damaged product&#8221;). Failure to do so may result in the buyer being held responsible for the damage, in accordance with article L.133-3 of the French Commercial Code.  <\/p><\/li><li><p><strong>Contact our customer service department<\/strong> as soon as possible, ideally within 48 hours of delivery, and provide us with :<\/p><ul><li>A detailed description of the problem.<\/li><li>Photos of the damaged product and the original packaging.<\/li><\/ul><\/li><li><p><strong>Return the product<\/strong> in its original packaging to our workshop at:<br>64 all\u00e9e des Entrepreneurs, 84210 Venasque (France).<\/p><\/li><\/ol><h3>Our guarantees :<\/h3><ul><li>All our products come with a 2-year legal warranty, and the frame is guaranteed for 5 years (see our General Sales Conditions).<\/li><li>If the product is covered by the warranty, we will repair, replace or refund it, in accordance with Articles L.217-9 and L.217-10 of the French Consumer Code.<\/li><\/ul><h3>Return shipping :<\/h3><p>The cost of returning a product recognized as defective or damaged will be borne by our company, as provided for in article L.221-23 of the French Consumer Code.<\/p><p>We remain at your disposal for any further assistance or questions concerning your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2547\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2547\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I cancel or return my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2547\" class=\"elementor-element elementor-element-7fa4b8a e-flex e-con-boxed e-con e-child\" data-id=\"7fa4b8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fce1953 elementor-widget elementor-widget-text-editor\" data-id=\"fce1953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Order cancellation<\/h3><p>You can cancel your order as long as it has not yet been dispatched. To do so, please contact us quickly via our contact form. Once the order has been processed and shipped, cancellation will no longer be possible, but you will be able to exercise your right of withdrawal, subject to the conditions below.  <\/p><h3>Right of withdrawal (online sales only)<\/h3><p>In accordance with article L.221-18 of the French Consumer Code, the right of withdrawal applies only to orders placed remotely (online sales). You have 14 calendar days from receipt of your order to exercise this right, without having to justify your decision or incur penalties. <\/p><p>To do this:<\/p><ol><li><strong>Inform us of your decision to cancel<\/strong> by contacting us via the dedicated contact form or by any other written means (letter, email).<\/li><li><strong>Return the product<\/strong> in its original, unused condition and in its original packaging to the following address:<br>64 all\u00e9e des Entrepreneurs, 84210 Venasque (France).<\/li><\/ol><h3>Refunds and return shipping<\/h3><ul><li>Refunds will be made within 14 days of receipt of the returned product, in accordance with article L.221-24 of the French Consumer Code.<\/li><li>Return shipping costs are at the buyer&#8217;s expense, unless the product is defective or does not conform to your order (articles L.221-23 and L.221-25 of the French Consumer Code).<\/li><\/ul><h3>Exceptions<\/h3><p>Please note that certain personalized or custom-made products are not eligible for the right of withdrawal, in accordance with article L.221-28 of the French Consumer Code.<\/p><p>For purchases made in-store or on site (face-to-face sales), the right of withdrawal provided for distance selling does not apply, unless specifically provided for in our General Terms and Conditions of Sale or by contractual agreement.<\/p><p>If you have any questions or require assistance, our customer service team will be happy to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2548\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2548\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I get an invoice for my purchase? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2548\" class=\"elementor-element elementor-element-29d6378 e-flex e-con-boxed e-con e-child\" data-id=\"29d6378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1587b00 elementor-widget elementor-widget-text-editor\" data-id=\"1587b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your invoice will be automatically sent to you by e-mail when you collect your parcel from our workshop.  <\/p><p>You can also download your invoice directly from your personal space.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What methods of payment are accepted on the TrotRX website?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We offer several payment methods:  Blue cardVisaMastercardPaypalAlma (2x\\\/3x\\\/4x toll-free)\"}},{\"@type\":\"Question\",\"name\":\"Can I pay for my scooter in instalments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Thanks to our financial partner Alma, you can pay for your scooter in instalments, up to 4x in one go.   When validating your order, choose the &#8220;Alma&#8221; payment method. You will then be redirected to the payment page of our financial partner, and will receive a reply to your request for payment in instalments within 48 hours.\"}},{\"@type\":\"Question\",\"name\":\"How can I track the status of my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can track the status of your order in your &#8220;My Account&#8221; area.  Regarding delivery, you will receive an e-mail and a text message from our carriers once we have handed over your parcel, indicating the location of your parcel and the expected delivery date.\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tMy account\"}},{\"@type\":\"Question\",\"name\":\"What is the delivery time for my scooter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For delivery in France, please allow 5 working days to receive your scooter and\\\/or components.  This time may be longer depending on international carriers for delivery abroad and\\\/or stock availability.\"}},{\"@type\":\"Question\",\"name\":\"Do you deliver all over Europe?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, we deliver our scooters and products all over Europe.\"}},{\"@type\":\"Question\",\"name\":\"Can I change my delivery address after placing an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"It is not possible to change your delivery address once the order has been placed.  However, you can send an e-mail to sales(@)trotrx.com to indicate a change of address or via our contact form. Our teams will take care of manually changing the address on the delivery note.   \\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\t\\tContact us\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I have received a damaged or defective product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In accordance with article L.217-4 et seq. of the French Consumer Code, as well as articles 1641 et seq. of the French Civil Code, you benefit from legal warranties of conformity and against hidden defects. If you have received a damaged or defective product, please follow these steps: Check the condition of the goods on delivery:It is imperative to inspect the package in the presence of the carrier before signing the delivery note. In the event of visible damage, immediately make precise and detailed reservations on the delivery note (e.g.: &#8220;open package&#8221; or &#8220;damaged product&#8221;). Failure to do so may result in the buyer being held responsible for the damage, in accordance with article L.133-3 of the French Commercial Code.  Contact our customer service department as soon as possible, ideally within 48 hours of delivery, and provide us with :A detailed description of the problem.Photos of the damaged product and the original packaging.Return the product in its original packaging to our workshop at:64 all\\u00e9e des Entrepreneurs, 84210 Venasque (France).Our guarantees :All our products come with a 2-year legal warranty, and the frame is guaranteed for 5 years (see our General Sales Conditions).If the product is covered by the warranty, we will repair, replace or refund it, in accordance with Articles L.217-9 and L.217-10 of the French Consumer Code.Return shipping :The cost of returning a product recognized as defective or damaged will be borne by our company, as provided for in article L.221-23 of the French Consumer Code.We remain at your disposal for any further assistance or questions concerning your order.\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel or return my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Order cancellationYou can cancel your order as long as it has not yet been dispatched. To do so, please contact us quickly via our contact form. Once the order has been processed and shipped, cancellation will no longer be possible, but you will be able to exercise your right of withdrawal, subject to the conditions below.  Right of withdrawal (online sales only)In accordance with article L.221-18 of the French Consumer Code, the right of withdrawal applies only to orders placed remotely (online sales). You have 14 calendar days from receipt of your order to exercise this right, without having to justify your decision or incur penalties. To do this:Inform us of your decision to cancel by contacting us via the dedicated contact form or by any other written means (letter, email).Return the product in its original, unused condition and in its original packaging to the following address:64 all\\u00e9e des Entrepreneurs, 84210 Venasque (France).Refunds and return shippingRefunds will be made within 14 days of receipt of the returned product, in accordance with article L.221-24 of the French Consumer Code.Return shipping costs are at the buyer&#8217;s expense, unless the product is defective or does not conform to your order (articles L.221-23 and L.221-25 of the French Consumer Code).ExceptionsPlease note that certain personalized or custom-made products are not eligible for the right of withdrawal, in accordance with article L.221-28 of the French Consumer Code.For purchases made in-store or on site (face-to-face sales), the right of withdrawal provided for distance selling does not apply, unless specifically provided for in our General Terms and Conditions of Sale or by contractual agreement.If you have any questions or require assistance, our customer service team will be happy to help you.\"}},{\"@type\":\"Question\",\"name\":\"How can I get an invoice for my purchase?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your invoice will be automatically sent to you by e-mail when you collect your parcel from our workshop.  You can also download your invoice directly from your personal space.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70abd5a elementor-widget elementor-widget-spacer\" data-id=\"70abd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-marvy_enable_gradient_animation=\"false\" data-marvy_enable_snow_animation=\"false\" class=\"elementor-element elementor-element-0c83071 e-flex e-con-boxed e-con e-parent\" data-id=\"0c83071\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7736ef elementor-widget elementor-widget-spacer\" data-id=\"b7736ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do you have a question about your scooter?We&#8217;ve got the answer! Frequently asked questions Use &amp; Operation What is the maximum range of my TrotRX all-terrain scooter? Our scooters offer a maximum range of around 40km on flat ground. This figure is reduced according to the type of terrain you ride on and the gradient. [&hellip;]<\/p>\n","protected":false},"author":1124,"featured_media":13408,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15691","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - TROTRX - Trottinettes &eacute;lectriques tout-terrain \u26a1\ufe0f\ud83d\udef4<\/title>\n<meta name=\"description\" content=\"Got a question? We&#039;ve got the answer! 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